WikiHow is a 'wiki,' similar to Wikipedia, which means that many of our articles are co-written by multiple authors. To create this article, volunteer authors worked to edit and improve it over time. Adobe's Premiere Pro is a time-line based video editing software which has made rounds on the internet and has become the go-to choice for video developers and graphics editors. The application is part of Adobe's Creative Cloud suite and is known to be seamless in experience. Premier Pro Crashing/Shutting down.
Important Reminder: |
Adobe will disable support for authoring with Type 1 fonts in January 2023. See the Postscript Type 1 End of Support help article for more details. |
Adobe Premiere Crashing Mac
Application crashes during launch without any error message on the splash screen.
In some instances, after you update Premiere Pro or Adobe Media Encoder to the latest version 12.1 and try to launch, the application crashes. Splash screen appears and then disappears without any error message.
Adobe Premiere Crashing On Startup
Adobe recommends you to try the Option 1 to resolve your crash issue. If the issue persists, try using other options listed in this page.
Note:
Do not delete the folders. Ensure that you have taken the backup first before deleting any folder.
Adobe Premiere Crashing Mac
Application crashes during launch without any error message on the splash screen.
In some instances, after you update Premiere Pro or Adobe Media Encoder to the latest version 12.1 and try to launch, the application crashes. Splash screen appears and then disappears without any error message.
Adobe Premiere Crashing On Startup
Adobe recommends you to try the Option 1 to resolve your crash issue. If the issue persists, try using other options listed in this page.
Note:
Do not delete the folders. Ensure that you have taken the backup first before deleting any folder.
Adobe Premiere Free Mac
Update to the latest version of Adobe Premiere Pro 12.1.1 or Adobe Media Encoder 12.1.1 from the Creative Cloud desktop app. Updating provides a fix for launch issues caused by unsupported Type 1 Font.
In the Creative Cloud desktop app, click Updates from the Apps tab. To install the latest versions of apps on your computer, click Update All or Update. Preferences and settings are migrated over to the new version, and the previous versions of the apps are uninstalled.
Install the latest version of Premiere Pro or Adobe Media Encoder.
Click Go ToFolder in the Go menu items (CMD+SHIFT+G).
Type '~/Library' in the pop-up dialog and click GO. This step takes you to '[User] Library'.
For Premiere Pro, go to Caches/Adobe/Premiere Pro/12.0
For Adobe Media Encoder, go to Caches/Adobe/Adobe Media Encoder/12.0.
Delete the Typesupport folders for Premiere Pro and Adobe Media Encoder.
Adobe Premiere Crashing Windows 10
Uninstall any of the existing 12.x versions (12.0, 12.0.1, or 12.1) in your computer.
For Adobe Media Encoder:
Using Finder app, Go > Go To Folder, go to '~/Documents'.
Create a backup folder and move this folder into it: /Adobe/Adobe Media Encoder/12.0
Using Finder app, Go > Go To Folder, go to '~/Library'.
Create a backup folder and move the following list of folders into it:
Caches/Adobe/Adobe Media Encoder/12.0
Preference/com.Adobe.Adobe Media Encoder.12.0.plist
Saved Application State/com.adobe.ame.application.cc12.savedstateFor Premiere Pro:
Using Finder app, Go > Go To Folder, go to '~/Documents'.
Create a backup folder and move this folder into it: Adobe/Premiere Pro/12.0
Using Finder app, Go > Go To Folder, go to '~/Library'.
Create a backup folder and move the following list of folders into it:
Caches/Adobe/Premiere Pro/12.0
Preference/com.Adobe.PremierePro.CC12.plist
Saved Application State/com.Adobe.PremierePro.CC12.savedState
Adobe Premiere Crashing Machines
Clean install Adobe Creative Cloud and Adobe Creative Cloud Apps. Use the below mentioned link for the Adobe Cleaner tool to use for clean installation.
Create a user account on mac OS and use the new user account profile for the Adobe Premiere Pro CC 2018 (12.1) or Adobe Media Encoder CC 2018 (12.1) application.